Speaking / Training / Advisory

Insight grounded in experience.

Practical perspectives for business owners, leadership teams and organizations working through growth and change.

Working with leaders

Practical guidance. Real business conversations.

The best business conversations connect strategic thinking with the realities leaders face every day.

My background includes executive operations, accounting business acquisitions, organizational improvement, entrepreneurship and teaching leadership and customer service to small businesses.

I bring these experiences into training, strategic advisory conversations and speaking engagements designed to help people think more clearly and act with greater purpose.

Discuss an Opportunity
Troy Lum in an office setting
Areas of focus

Topics that connect strategy and action.

01

Leadership & Accountability

Decision-making, delegation, communication and helping teams take ownership.

02

Customer Service & Experience

Building consistent service habits, stronger relationships and customer-centered teams.

03

Business Growth & Strategy

Finding bottlenecks, setting priorities and identifying opportunities for sustainable growth.

04

Operational Systems

Developing processes that support consistency, efficiency and reduced owner dependence.

Training experience

Business education through The Corporate College.

While employed at Cuyahoga Community College, I provided customer service and leadership training to small businesses through The Corporate College in Cleveland.

That hands-on training experience complements executive roles in business operations and my work building entrepreneurial ventures.

See executive experience →
Connect

Let's talk about what comes next.

For speaking, business strategy, training and professional collaboration.

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